Logic in wiki

EU-Rent Semantic Community

The Car Rental Industry

• Definition: the semantic community that is the group of people who work in the business of renting cars

Car Rental Business

• Definition: the body of shared meanings that is the set of concepts that are generally accepted as important across The Car Rental Industry

• Necessity: Car Rental Business is relevant to The Car Rental Industry.

• Necessity: Car Rental Business is relevant to The EU-Rent Community.

EU-Rent

• Definition: the international car rental company that trades as “EU-Rent.”

EU-Rent Car Rental Business

• Definition: the body of shared meanings that is the set of concepts that are important to The EU-Rent Community

• Necessity: EU-Rent Car Rental Business is relevant to The EU-Rent Community.

The EU-Rent Community

• Definition: the semantic community that comprises all employees of EU-Rent and all others who share their body of concepts and use their vocabularies

• Necessity: The EU Rent Community is a subcommunity of The Car Rental Industry

EU-Rent HQ Staff

• Definition: the community that is the set of employees of EU-Rent HQ

• Necessity: The EU-Rent HQ Staff is a subcommunity of the EU-Rent community.

EU-Rent HQ

• Definition: the organization unit that is EU-Rent’s world headquarters and management company

• Description: EU-Rent HQ sets global policy and owns the world wide reservations system.

EU-Rent operating company

• Definition: operating company of EU-Rent

• Synonym: operating company

• Note: Has pre-defined population (below)

EU-Rent site

• Concept Type: role

• Definition: location used by EU-Rent

Car Movement

car movement

• Definition: planned movement of a rental car of a specified car group from a sending branch to a receiving branch

• Reference Scheme: movement-id

• Description: A car movement meets the business requirement that a car of a given group has to be moved between branches (“we need to move a full-size car from the London City branch to the Heathrow Airport branch”). A specific car will be assigned to it at some time, not necessarily when the requirement is first identified.

• Note: car movements play roles in both ‘rental’ and ‘car transfer’ and car movements are scheduled in these roles.

directional movement type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘car movement’ and that classifies a car movement based on whether the car is moved to a different branch or not

geographical movement type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘one-way car movement’ and that classifies a one-way car movement based on whether it crosses local area or international boundaries

in-country car movement

• Concept Type: geographical movement type

• Definition: one-way car movement that is not in area and is not international

• Note: This means that the movement is between two local areas in the same country.

• Necessity: in-country car movement is included in Movements by Geography.

international car movement

• Concept Type: geographical movement type

• Definition: one-way car movement that is international

• Necessity: international car movement is included in Movements by Geography.

local car movement

• Concept Type: geographical movement type

• Definition: one-way car movement that is in area

• Necessity: local car movement is included in Movements by Geography.

movement-id

• Concept Type: role

• Definition: text that is assigned by EU Rent as unique identifier of car movement

• Note: A given car could be moved more than once between the same two branches, perhaps even on the same day. Movement-id is needed to provide a reliable reference scheme.

Movements by Direction

• Definition: segmentation that is for the concept ‘car movement’ and subdivides car movements based on directional movement type

• Necessity: Movements by Direction contains the categories ‘one-way movement’ and ‘round-trip movement.’

Movements by Geography

• Definition: segmentation that is for the concept ‘one-way car movement’ and subdivides one-way car movements based on geographical movement type

• Necessity: Movements by Geography contains the categories ‘in-country car movement’ and ‘international car movement’ and ‘local car movement.’

one-way car movement

• Concept Type: directional movement type

• Definition: car movement that is not round-trip

• Necessity: one-way car movement is included in Movements by Direction.

sending branch

• Concept Type: role

• Definition: branch that is the origin of a car movement

receiving branch

• Concept Type: role

• Definition: branch that is the destination of a car movement

round-trip car movement

• Concept Type: car movement that is round-trip

• Necessity: directional movement type

• Definition: round-trip car movement is included in Movements by Direction.

Car Transfers

car transfer

• Definition: logistical action by EU-Rent, transferring a rental car between branches on a given day

in-country car transfer

• Definition: car transfer that includes an in-country car movement

international return

• Definition: car transfer that includes an international car movement

local car transfer

• Definition: car transfer that includes a local car movement

transfer date

• Concept Type: role

• Definition: date that a car transfer is scheduled for

• Note: The transfer date is usually scheduled in advance. The pick-up date-time and drop-off date-time are the actual times during the day, notified when the transfer is completed.

transfer drop-off branch

• Concept Type: role

• Definition: branch at which the transferred car of a car transfer is dropped off

transfer drop-off date-time

• Concept Type: role

• Definition: date-time when the transferred car of a car transfer is actually dropped off

transfer pick-up branch

• Concept Type: role

• Definition: branch from which the transferred car of a car transfer is picked up

transfer pick-up date-time

• Concept Type: role

• Definition: date-time when the transferred car of a car transfer is actually picked up

transferred car

• Concept Type: role

• Definition: rental car relocated by a car transfer

EU-Rent Locations

agency

• Concept Type: branch type

• Definition: branch that does not have an EU-Rent location and has minimal car storage and has on-demand operation

• Necessity: the concept ‘agency’ is included in Branches by Type.

agent

• Definition: organization external to EU-Rent that carries out car rental business on behalf of EU-Rent

• Example: Hotel, travel agent.

airport branch

• Concept Type: branch type

• Definition: branch that has an EU-Rent location and has large car storage and has 24-7 operation

• Note: This kind of branch is usually at or near a major airport or rail terminal and has sufficient staff to have specialized roles in the workflow.

• Necessity: the concept ‘airport branch’ is included in Branches by Type.

branch type

• Definition: concept that specializes the concept ‘branch’ and that classifies a branch based on hours of operation and car storage capacity

branch

• Concept Type: organization function

• Definition: rental organization unit that has rental responsibility

• Necessity: the concept ‘branch’ is included in Organization Units by Function.

Branches by Type

• Definition: segmentation that is for the concept ‘branch’ and subdivides branches based on branch type

• Necessity: Branches by Type contains the categories ‘airport branch’ and ‘city branch’ and ‘agency.’

car storage capacity

• Concept Type: role

• Definition: number of rental cars that can be stored at the EU-Rent site that is the base for a branch

• Note: Some of the capacity at a branch’s site might be taken up by cars that are not available for rental, e.g., cars awaiting service or transfer to other branches; hotel guests’ cars.

city branch

• Concept Type: branch type

• Definition: branch that has an EU-Rent location and has moderate car storage and has long business hours

• Note: This kind of branch is usually in a city center and has small numbers of staff who are interchangeable in the workflow.

• Necessity: The concept ‘city branch’ is included in Branches by Type.

country of registration

• Concept Type: role

• Definition: country in which something is registered with the relevant authorities

country

• Source: MWU (1,2b) [“country”]

• Note: Has pre-defined population (below)

EU-Rent Logo

• Definition: upper-case ‘EU’ followed by a hyphen followed by upper-case ‘R’ followed by lower-case ‘ent’ all in the company’s custom-designed font and using the company’s standard color on a white ground

European Union

• Definition: the geopolitical area that is composed of Sweden and Germany and Ireland and UK and ...

hours of operation

• Definition: the times during which a facility is open for business

• Example: 24 hours per day, 7 days a week; 7:00 am to 8:00 pm; on demand.

insurer

• Source: MWU [“insurer’]

local area

• Concept Type: organization function

• Definition: rental organization unit that has area responsibility

• Description: A local area contains a number of branches for rental car pick-up and return and a number of service depots that maintain and repair EU-Rent’s rental cars.

• Necessity: service depot is included in Organization Units by Function.

name

• Concept Type: role

• General Concept: text

• Source: MWU (1a) [“name”]

operating company

• See: EU-Rent operating company

operating country

• Concept Type: role

• Definition: country in which EU-Rent does business

• Necessity: Each operating country has exactly one currency

organization function

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘rental organization unit’ and that classifies a rental organization unit by its functional role in EU-Rent

Organization Units by Function

• Definition: segmentation that is for the concept ‘rental organization unit’ and subdivides rental organization units based on organization function

• Necessity: Organization Units by Function contains the categories ‘branch’ and ‘local area’ and ‘service depot’.

rental organization unit

• Concept Type: role

• Definition: organization unit that operates part of EU-Rent’s car rental business

service depot

• Concept Type: organization function

• Definition: rental organization unit that has servicing responsibility

• Necessity: service depot is included in Organization Units by Function.

Scandinavia

• Definition: the geographic area that is composed of Sweden and ...

Car Specifications

car body style

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘car model’ and that classifies a car model based on industry-defined criteria

• Source: CRISG (2a) [“body style”]

car group

• Source: CRISG [“rate group”]

• Note: Different models of car are offered for rental, organized into groups which establish a price point.

• Necessity: Each car model that is included in a car group is charged at the rental rates of the car group.

car manufacturer

• Definition: producer of cars that EU-Rent has decided to do business with

• Note: Has pre-defined population (below)

car model

• Source: CRISG [“car model”]

• Note: Has pre-defined population (below)

• Note: Cars of a given model are all built to the same specification, e.g., body style, engine size, fuel type. EU-Rent bases its model names on those assigned by the car manufacturers, but sometimes has to extend them to distinguish models with different engine sizes and numbers of doors.

• Reference Scheme: name of car model

convertible

• Concept Type: car body style

• Source: CRISG [“convertible”]

• Necessity: convertible is included in Models by Body Style.

coupe

• Concept Type: car body style

• Source: CRISG [“coupe”]

• Necessity: coupe is included in Models by Body Style.

engine capacity

• Concept Type: role

• Definition: number that indicates the engine cylinder capacity in cubic centimeters

• Source: CRISG [“engine size”]

fuel type

• Source: CRISG [“fuel type”]

• Note: Has pre-defined population (below)

Models by Body Style

• Definition: segmentation that is for the concept ‘car model’ and subdivides car models based on car body style

• Necessity: Models by Body Style contains the categories ‘convertible’ and ‘coupe’ and ‘sedan’.

passenger capacity

• Concept Type: role

• Definition: number that is the count of adults, including the driver, that the car can comfortably hold

sedan

• Concept Type: car body style

• Source: CRISG [“sedan”]

• Necessity: sedan is included in Models by Body Style.

upgrade car group

• Concept Type: role

• Definition: car group from which cars may be offered for rental if there are no cars available in another requested car group

Rentals

accepted request for pick-up

• Definition: request for pick up that is accepted by EU-Rent

• Necessity: The request for pick-up matches exactly one rental.

• Necessity: The renter presents a valid credit card.

• Necessity: The renter provides current contact details.

• Necessity: Each driver of the rental has a valid driver license.

actual pick-up date-time

• Concept Type: role

• General Concept: date-time

• Definition: date-time when the rented car of a rental is picked up by the renter

actual return date-time

• Concept Type: role

• General Concept: date-time

• Definition: date-time when a rented car is returned to EU-Rent

current contact details

• Concept Type: role

• Definition: contact details that have been confirmed as up-to-date by the renter

optional extra

• Definition: Item that may be added to a rental at extra charge if the renter so chooses

• Example: One-way rental, fuel pre-payment, additional insurances, fittings (child seats, satellite navigation system, ski rack)

• Source: CRISG [“optional extra”]

pick-up branch

• Concept Type: role

• General Concept: branch

• Necessity: The pick-up branch of a rental is not changed.

• Note: If the renter wishes to change the pick-up branch of a rental, EU-Rent regards it as a cancellation and a new rental.

rejected request for pick-up

• Definition: request for pick up that is rejected by EU-Rent

rental contract document

• Definition: information artifact that is the manifestation of a rental

rental duration

• Concept Type: role

• Definition: duration used to calculate a rental charge

rental period

• Concept Type: role

• Definition: variable period that is included in a rental

rented car

• Concept Type: role

• Definition: rental car that is assigned a rental

request for pick-up

• Definition: request from a renter to pick up the rental car of a rental that has been reserved by him

requested car group

• Concept Type: role

• Definition: car group that is requested for a rental

• Necessity: At a given date-time each rental has exactly one requested car group.

return branch

• Concept Type: role

• Definition: branch stipulated in the rental contract for return of the rented car

• Note: If the renter does not return the car to the location of this branch, a penalty charge will be levied.

• Necessity: Each rental has exactly one return branch at a given date-time.

• Possibility: The return branch of a rental is changed before the actual return date-time of the rental.

scheduled pick-up date-time

• Definition: date-time at which a rented car is scheduled to be picked up from EU-Rent

• Note: The possibilities and necessities for changing the start date-time of variable period apply to scheduled pick-up date-time of rental.

scheduled return date-time

• Definition: date-time at which a rented car is scheduled to be returned to EU-Rent

• Note: The possibilities and necessities for changing the end date-time of variable period apply to scheduled return date-time.

valid credit card

• Concept Type: role

• Definition: credit card that is acceptable for payment of the rental charges of the rental for which it is presented

• Necessity: The card is of a type that EU-Rent accepts.

• Necessity: “Expiry date” on the valid credit card is after the scheduled end date-time of the rental.

• Necessity: “Cardholder” is the person presenting the card.

• Note: This entry is informally defined in order to limit the case study size.

valid driver license

• Concept Type: role

• Definition: driver license that is acceptable for the rental for which it is presented

• Necessity: “Expiry date” on the valid driver license is after the scheduled end date-time of the rental.

• Necessity: “Driver” is the person presenting the license.

• Necessity: The rented car falls within “vehicle types.”

• Necessity: The license is legally acceptable in the country of the pick-up branch.

• Note: This entry is informally defined in order to limit the case study size.

Rental Categorization

advance rental state

• Concept Type:characteristic type

advance rental

• Concept Type: booking mode

• Definition: rental that is contracted with EU-Rent on or earlier than the day before the scheduled pickup date-time of the rental

• Necessity: Each advance rental specifies exactly one car group at a given date-time.

• Possibility: The car group specified for an advance rental is changed before the actual pick-up date-time of the advance rental.

• Necessity: The car group specified for an advance rental is not changed after the actual pick-up date-time of the advance rental.

• Necessity: The concept ‘advance rental’ is included in Rentals by Booking Mode.

booking date-time

• Concept Type: role

• Definition: date-time when rental booking is accepted by EU-Rent

booking mode

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘rental’ and that classifies a rental whether it is booked in advance or not

in-country one-way rental

• Concept Type: rental movement type

• Definition: one-way rental that includes an in-country car movement

• Note: This type of rental is between branches in different local areas in the same country.

• Necessity: The concept ‘in-country one-way rental’ is included in In-Country Rentals by Direction.

in-country rental type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘in-country rental’ and that classifies an in-country rental based on whether it is round trip, within a local area or between local areas in the same country

in-country rental

• General Concept: rental

In-country Rentals by Direction

• Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on movement type

• Necessity: In-Country Rentals by Direction contains the categories ‘round-trip rental’ and ‘local one-way rental’ and ‘in-country one-way rental.’

international rental

• Concept Type: rental movement type

• Definition: one-way rental that includes an international car movement

• Note: This type of rental is between branches in different countries.

• Necessity: The concept international rental is included in Rentals by Movement Type.

international inward rental

• Concept Type: international rental type

• Definition: international rental that has country of the return branch of the rental that is the country of registration of the rented car of the rental

International Rentals by Direction

• Definition: segmentation that is for international rental and subdivides rental based on international rental type

• Necessity: International Rentals by Direction contains the categories ‘international inward rental’ and ‘international outward rental.’

international outward rental

• Concept Type: international rental type

• Definition: international rental that has country of the pick-up branch of the rental that is the country of registration of the rented car of the rental

international rental type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘international rental’ and that classifies an international rental based on whether its direction is to or from the country of registration of the rented car

local one-way rental

• Concept Type: rental movement type

• Definition: one-way rental that includes a local car movement

• Note: This type of rental is between branches within a local area.

• Necessity: The concept local one-way rental is included in In-Country Rentals by Direction.

one-way rental

• Concept Type: rental that includes a one-way car movement

rental booking

• Source: CRISG [“reservation”]

• Synonym: reservation

• Definition: acceptance by EU-Rent of a request from a renter for an advance rental.

• Note: The request informs EU-Rent of the car group required, the scheduled pick-up date-time and scheduled return date-time, and the pick-up branch and return branch, and provides details of the renter. Optionally, a specific car model within the required car group may be requested.

rental movement type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘rental’ and that classifies a rental based on

whether it is within a country or between countries

rental state

• Concept Type: characteristic type

Rentals by Booking Mode

• Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on booking mode

• Necessity: Rentals by Booking Mode contains the categories ‘advance rental’ and ‘walk-in rental.’

Rentals by Movement Type

• Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on rental movement type

• Necessity: Rentals by Movement Type contains the categories ‘in-country rental’ and ‘international rental.’

reservation

• Synonym: rental booking

round-trip rental

• Concept Type: rental movement type

• Definition: rental that includes a round-trip car movement

• Note: In this type of rental the pick-up branch is the return branch.

• Necessity: The concept round-trip rental is included in In-Country Rentals by Direction.

walk-in rental

• Concept Type: booking mode

• Definition: rental that is contracted with EU-Rent on the day that the car is picked up

• Necessity: The concept walk-in rental is included in Rentals by Booking Mode.

Rental Pricing

actual rental charge

• Definition: rental charge that is calculated at end of rental

additional charge type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘additional charge’ and that classifies an additional charge based on why it was incurred-option selected by the renter, additional driver, or penalty charge

additional charge

• Definition: charge included in rental charge in addition to lowest rental price

Additional Charges by Charge Type

• Definition: segmentation that is for the concept ‘additional charge’ and subdivides additional charges using additional charge type

• Necessity: Additional Charges by Basis contains the categories ‘extras charge’ and ‘driver charge’ and ‘penalty charge.’

base rental price

• Concept Type: role

• Definition: price charged for the use of the rented car of a rental, before any additional charges are added

• Description: The base rental price is the sum of the rental rates for the requested car model for the RTUs (rental time units) that make up the rental duration. The base rental price can be calculated in money or loyalty club points. The rental duration is broken down into integral numbers of RTUs, working from the largest RTU towards the smallest (see example).

• Necessity: If the rental duration is not for an exact number of days, the final part-day is charged as a Rental Day.

• Note: Hourly tariff lines are used only for calculating late charges.

• Example: A 10-day rental is broken down into four rental time units: 1 x week + 3 x 1-day. The base rental price is the sum of the prices for the four RTUs.

base rental price is based on rental duration

business currency

• Concept Type: role

• Definition: currency in which EU-Rent undertakes financial transactions

• Description: currency of an operating country.

cash rental rate

• Concept Type: rate type

• Definition: duration-based tariff item that is for rental of a car of a given car group

cash rental price

• Concept Type: price type

• Definition: base rental price that is in money

• Necessity: The concept cash rental price is included in Rental Prices by Basis.

cash rental

• Concept Type: payment basis

• Definition: rental that is charged in money

• Necessity: The concept cash rental is included in Rentals by Payment Type.

charge

• Source: MWU 5b1 [“charge”]

credit card

• Dictionary Basis: MWU, 1: a small card (as one issued by hotels, restaurants, stores, or petroleum companies) authorizing the person or company named or its agent to charge goods or services

currency

• Source: MWU 2a [“currency”]

• Note: Has predefined population (see below)

driver charge

• Concept Type: additional charge type

• Definition: additional charge that is for additional drivers authorized for a rental

• Necessity: The concept drivers charge is included in Additional Charges by Basis

estimated rental charge

• Definition: rental charge estimated at start of rental

extras charge

• Concept Type: additional charge type

• Definition: additional charge that is for optional extra

• Necessity: The concept extras charge is included in Additional Charges by Basis

lowest rental price

• Concept Type: role

• Definition: cash rental price that is most favorable to the renter of a cash rental

• Description: Between the booking date-time of a rental and its actual return date-time, pricing changes (e.g., tariff changes, discounts, promotions) may occur. The lowest rental price is the most favorable price for the renter that results from any such changes. Honoring the lowest rental price applies only while the car group and duration of the rental remain unchanged.

• Necessity: A cash rental price of a rental that is calculated because of EU-Rent price changes and that is less than the lowest rental price of the rental replaces the lowest rental price of the rental.

• Necessity: A cash rental price of a rental that is calculated because of changes to the car group or rental duration of the rental replaces the lowest rental price of the rental.

• Necessity: The lowest rental price of a rental is not replaced after the actual return date-time of the rental.

non-local currency

• Concept Type: role

• Definition: currency that is not the currency of a rental

payment type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘rental’ and that classifies a rental based on whether it is paid for by credit card or loyalty club points

penalty charge

• Concept Type: additional charge type

• Definition: additional charge that is for non-compliance with the terms of a rental

• Necessity: The concept penalty charge is included in Additional Charges by Basis

points rental rate

• Concept Type: role

• Definition: number that represents the loyalty club points charged per RTU to rent a car of a given car group

points rental price

• Concept Type: price type

• Definition: base rental price that is in loyalty club points

• Necessity: The concept points rental price is included in Rental Prices by Basis.

points rental

• Concept Type: payment basis

• Definition: rental that is charged in loyalty club points

• Necessity: Each points rental has a points rental price.

• Necessity: The renter of each points rental is a club member.

• Necessity: The concept points rental is included in Rentals by Payment Type.

price type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘base rental price’ and that classifies a base rental price based on whether it is calculated in money or loyalty club points

price

• Source: MWU (1) [“price”]

rental charge

• Concept Type: role

• Definition: charge that is the total amount estimated or charged for a rental

Rental Prices by Basis

• Definition: segmentation that is for the concept ‘base rental price’ and subdivides base rental prices based on price type

• Necessity: Rentals by Payment Type contains the categories ‘cash rental price’ and ‘points rental price.’

Rentals by Payment Type

• Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on payment basis

• Necessity: Rentals by Payment Type contains the categories ‘cash rental’ and ‘points rental.’

Rental Tariffs

additional driver rate

• Concept Type: rate type

• Definition: duration-based tariff item that is for each additional driver of a rental

applicable rental rate

• Concept Type: role

• Definition: cash rental rate that is applicable to a corporate rental agreement

duration-based extra rate

• Concept Type: rate type

• Definition: duration-based tariff item that is for an optional extra

duration-based tariff item

• Concept Type: tariff type

• Definition: tariff item that is charged to a rental per RTU in the duration of the rental

• Example: daily cash rental rate for car group, daily cost of child seat.

duration-independent extra charge

• Definition: duration-independent tariff item that is for an optional extra

duration-independent tariff item

• Concept Type: tariff type

• Definition: tariff item that is the basis for a charge to a rental regardless of the duration of the rental

• Example: charge for fuel consumed; charge for one-way rental

• Note: The tariff item may be the basis for calculation rather than a fixed amount. For example, a charge for fuel is calculated per liter or per gallon.

extras rate

• Definition: generalization of duration-dependent extra charge and duration-independent extra charge

penalty charge

• Definition: duration-independent tariff item that is a penalty charge for some breach of the conditions of a rental

rate type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘duration-based tariff item’ and that classifies a duration-based tariff item based on what type of service is being charged for

rental time unit

• See: RTU

RTU

• Definition: time unit that is an atomic (integer) unit of time for which a car can be rented

• Synonym: rental time unit

• Dictionary Basis: CRISG [“RTU”]

• Note: Has pre-defined population see below.

miles

• Definition: distance unit

tariff item

• Concept Type: role

• Definition: number that represents the price in some business currency of some element of a rental

• Source: MWU 2b [“tariff”]

• Example: weekly rate for a car of a given car group; cost of additional insurance; penalty charge for drop-off at location other than the return branch

• Note: This entry is informally defined in order to limit the case study size. In a ‘real’ SBVR model, tariff items would have validity periods, and would include special offers that would override standard rates for limited periods.

tariff type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘tariff item’ and that classifies a tariff item based on whether it is a per-RTU change or not

Rental Problems

actual return branch

• See: drop-off branch

bad experience

• Definition: undesirable occurrence during a rental that is the fault of one of the drivers

• Example: Speeding offence, unpaid parking fine, damage to car caused by careless driving.

• Note: This entry is informally defined in order to limit the case study size.

breakdown during rental

• Definition: car exchange during rental of a rented car that has operational problems

car exchange during rental

• Definition: situation where the rented car of a rental cannot be used for the remainder of the rental duration

car recovery

• Definition: actuality that a given rented car is recovered from a given non-EU-Rent site to a given branch

charge

• Source: CRISG [“charge”]

drop-off branch

• Concept Type: role

• Definition: branch to which a rented car is actually returned

• Note: A car may be returned to a branch other than the one agreed in the rental. EU-Rent will accept the car, but will charge a location penalty.

• Synonym: actual return branch

drop-off location

• Concept Type: role

• Definition: location where the rented car of a rental is dropped off

grace period

• Concept Type: role

• Definition: period that has start date-time that is scheduled end date-time of rental period and end date-time that is the earlier of (scheduled end date-time of rental period plus one hour, closing time of return branch of rental)

late return charge

• Concept Type: role

• Definition: penalty charge that is made for a rental that is late

• Description: The late charge is calculated using the hourly tariff for the car group to which the car belongs, for durations of up to 5 hours after the end of the grace period. Part-hours are rounded up. The daily tariff is used for durations between 5 and 24 hours. If, after the end of the grace period, the renter contacts EU-Rent to extend the rental, the late return charge is calculated from the end of the grace period to the date-time when the rental extension is agreed.

• Note: If the car is not returned within 48 hours after the end of the grace period, and the renter has not contacted EU-Rent to extend the rental, the insurance lapses and EU-Rent will report the car to the police as stolen and uninsured.

location penalty charge

• Concept Type: role

• Definition: penalty charge that is made for each rental that has a drop-off location that is not the EU-Rent site of the return branch of the rental

• Description: The location penalty charge is calculated in three parts: a fixed penalty; cost of retrieving the car if the location is a non-EU-Rent site (e.g., an airport car park); cost of moving the car to the return branch specified in the rental. Car movement costs are taken from a standard scale based on the distance between branches and per-mile (or per-kilometer) costs for car groups.

location

• Source: MWU (1a) [“location’]

non-EU-Rent location

• Concept Type: role

• Definition: location that is not the location of a rental organization unit

notification date-time

• Concept Type: role

• Definition: date-time at which something is notified to EU-Rent

rental car state

• Concept Type: characteristic type

replacement car

• Concept Type: role

• Definition: rental car in a car exchange during rental that is used after the exchange

service exchange

• Definition: car exchange during rental of a rented car that is due for service

unauthorized drop-off location

• Definition: location that is used to drop off the rented car of a rental and that is not the EU-Rent site of the return branch of the rental

Rental Cars

acquisition date

• Concept Type: role

• Definition: date on which EU-Rent took ownership of some thing

fuel level

• Definition: full or 7/8 or 3/4 or 5/8 or 1/2 or 3/8 or 1/4 or 1/8 or empty

• Source: CRISG [“fuel level”]

odometer reading

• Concept Type: role

• General Concept: number

• Source: CRISG [“odometer reading”]

rental car

• Source: MWU (1/1d) [“car”], CRISG (“rental car”)

• Definition: vehicle owned by EU-Rent and rented to its customers

• Synonym: car

scheduled service

• Definition: maintenance service for a rental car that is scheduled at a (EU-Rent) service depot

service date

• General Concept: role

• Definition: date of scheduled service

service reading

• Concept Type: role

• Definition: odometer reading since the car was last serviced

• Note: When the service reading reaches 5000 miles (8000 km), the car will be scheduled for service.

vehicle identification number

• Concept Type: role

• Definition: text that is the unique identifier of a particular vehicle

• Synonym: VIN

VIN

• Synonym: vehicle identification number

Customers

additional driver

• Source: CRISG [“additional driver”]

• Concept Type: role

• Definition: driver of a rental who is not the renter of the rental

Car Rental Responsibility

• Source: CRISG [“rental responsibility”]

• General Concept: subject field

club member

• Definition: renter who has joined EU-Rent’s loyalty club

contact details

• Definition: address, telephone number, and (if available) email address

corporate customer

• Dictionary Basis: relating or belonging to a corporation MWU [“corporate”]

• Dictionary Basis: person or company who buys goods and services MWU [“customer”]

corporate rental agreement

• Definition: contract under which a corporate renter can rent a car at a negotiated set of rates

• Note: Each rental under a corporate rental contract is an individual contract, and the corporate renter is personally responsible for it.

• Note: This entry is informally defined in order to limit the case study size.

corporate renter

• Concept Type: renter type

• Definition: renter who is a representative of a corporate customer, accredited to rent cars under the terms of its corporate rental agreement, who has booked at least one rental

• Necessity: Each corporate renter is a person who is accredited by a corporate customer and who is responsible for at least one rental.

• Necessity: The concept corporate renter is included in Renters by Affiliation

customer

• Subject Field: Car Rental Responsibility

• Concept Type: role

• See: renter

driver rate

• Description: duration-based tariff item that is for driver of a rental

driver license

• Source: CRISG [“driver license”]

driver state

• Concept Type: characteristic type

barred driver

• Concept Type: role

• Definition: person who is no longer identified as one who can drive the rented car of a rental

driver

• Concept Type: facet

• Definition: person who has been identified as one who can drive the rented car of a rental

individual customer

• Concept Type: renter type

• Definition: renter who is not a corporate renter, who meets at least one of the following criteria: has completed a rental within the last 5 years; has a rental currently in progress; has made a rental booking

• Necessity: Each individual customer is a given person who is not a corporate renter and who is responsible for at least one rental that is a Reserved Rental or an Assigned Rental or an Open Rental or a Returned Rental that has an end date that is less than 5 years earlier than the current day date.

• Necessity: The concept individual customer is included in Renters by Affiliation.

loyalty club

• Definition: EU-Rent’s incentive scheme for its frequent renters

• Note: A customer who joins the loyalty club accumulates points that s/he can use to pay for a rental.

maximum rental duration

• Concept Type: role

• Definition: duration that is the upper limit for rental duration of each rental made under the terms of a corporate rental agreement

person

• Source: MWU (1a) [“person”]

primary driver

• See: renter

renter type

• Concept Type: categorization type

• Definition: concept that specializes the concept ‘renter’ and that classifies a rental based on whether it is an individual customer or a corporate renter

renter

• Source: CRISG [“renter”]

• Concept Type: role

• Definition: driver contractually responsible for a rental

• Synonym: customer (car rental responsibility)

• Synonym: primary driver

Renters by Affiliation

• Definition: segmentation that is for the concept ‘renter’ and subdivides renters based on renter type

• Necessity: Renters by Affiliation contains the categories ‘individual customer’ and ‘corporate renter.’

Vehicle Sales

• Source: CRISG [“car sales”]

• General Concept: subject field

rental

• Definition: contract with a renter specifying use of some car of a car group for a rental period and a car movement

• Dictionary Basis: contract for use of a rental car by a renter for an agreed period under the rental company’s terms and conditions for rental. [CRISG]

car

• See: rental car